Braxton Massengale

Tulsa open data

City services

Customer Care (311) cases, neighborhood dumpster requests, and nuisance cases, as published by the City of Tulsa.

Snapshot taken from City of Tulsa Open Data.

Customer Care cases (311)

One record per case logged by the city's Customer Care Center, with the department it was routed to, its request type, priority, and status. The published file has no locations.

Records
351,231
Records dated
Jun 2016 – Jun 2023
Source updated
October 11, 2026
Snapshot taken
October 17, 2026

No new records since Jun 2023. The city last updated this file on October 11, 2026, but its newest record is from Jun 2023. The charts below stop there too.

“Open Data - Customer Care (Cases)” on the city portal

Cases created per month
  • Cases
Cases created per monthCases per month from Jun 2016 to Jun 2023. The highest month is Aug 2016 with 7,543.

This chart leaves out the 110,918 records whose type begins “Legacy MAC”; 110,918 of them are dated July 2016. They are included in every other count on this page. 2 records have no valid date and are not charted. The month the snapshot was taken in is left out because it is incomplete.

Source: City of Tulsa Open Data, “Open Data - Customer Care (Cases)”

View the data table
MonthCases
Jun 2016128
Jul 20162,572
Aug 20167,543
Sep 20164,264
Oct 20163,443
Nov 20162,734
Dec 20162,410
Jan 20172,812
Feb 20172,888
Mar 20173,194
Apr 20173,469
May 20174,417
Jun 20174,311
Jul 20174,137
Aug 20174,568
Sep 20173,285
Oct 20173,232
Nov 20172,418
Dec 20172,001
Jan 20182,366
Feb 20182,342
Mar 20182,598
Apr 20182,666
May 20183,988
Jun 20183,618
Jul 20184,010
Aug 20184,330
Sep 20183,931
Oct 20183,186
Nov 20182,281
Dec 20182,162
Jan 20192,692
Feb 20192,096
Mar 20192,504
Apr 20193,310
May 20193,775
Jun 20194,409
Jul 20194,261
Aug 20193,941
Sep 20193,938
Oct 20193,021
Nov 20192,304
Dec 20192,368
Jan 20202,560
Feb 20202,395
Mar 20202,613
Apr 20202,390
May 20202,940
Jun 20203,851
Jul 20203,367
Aug 20203,869
Sep 20203,354
Oct 20202,312
Nov 20201,955
Dec 20202,104
Jan 20212,273
Feb 20212,591
Mar 20213,587
Apr 20213,114
May 202143
Jun 20210
Jul 20210
Aug 20210
Sep 2021267
Oct 2021719
Nov 20211,777
Dec 20211,796
Jan 20221,982
Feb 20221,771
Mar 20222,748
Apr 20222,693
May 20223,253
Jun 20223,879
Jul 20223,219
Aug 20223,918
Sep 20223,281
Oct 20222,842
Nov 20222,019
Dec 20222,018
Jan 20232,260
Feb 20233,200
Mar 20233,060
Apr 20232,632
May 20233,489
Jun 20232,247
Cases by department
  1. MAC - Service Request
  2. WIN-Nuisance
  3. MAC - Cases
  4. Animal Welfare
  5. Solid Waste Services
  6. Police Department
  7. Traffic Operations
  8. Streets Maintenance
  9. WIN-Zoning
  10. Asset Management
  11. 311 Customer Care Center
  12. Stormwater Land Management
  13. All other

Department is the file's REASON field. Departments outside the top 12 are combined.

Source: City of Tulsa Open Data, “Open Data - Customer Care (Cases)”

Cases by request type
  1. Legacy MAC - Service Request
  2. Legacy MAC - Cases
  3. All Other Requests
  4. Yard/Lot Maintenance
  5. Trash/Junk Debris
  6. Loose Animal
  7. Dead Animal Pickup
  8. WSS_Yard Lot Maintenance
  9. Pothole
  10. Illegal Parking
  11. Safety/Critical Issue
  12. Generic Cases (Service Request)
  13. Trash Cops
  14. Illegal Dumping
  15. WSS_Other_Request
  16. All other

Request type is the file's TYPE field, as written. Types outside the top 15 are combined.

Source: City of Tulsa Open Data, “Open Data - Customer Care (Cases)”

Cases by status
  1. Closed
  2. Open
  3. 2

Source: City of Tulsa Open Data, “Open Data - Customer Care (Cases)”

Neighborhood dumpster requests

Customer Care cases of the type “Neighborhood Dumpster Request,” published by the city as a separate file.

Records
720
Records dated
Jul 2016 – Jun 2023
Source updated
October 11, 2026
Snapshot taken
October 17, 2026

No new records since Jun 2023. The city last updated this file on October 11, 2026, but its newest record is from Jun 2023. The charts below stop there too.

“Open Data - Customer Care (Neighborhood Dumpster Requests)” on the city portal

Requests created per month
  • Requests
Requests created per monthRequests per month from Jul 2016 to Jun 2023. The highest month is Apr 2019 with 34.

The month the snapshot was taken in is left out because it is incomplete.

Source: City of Tulsa Open Data, “Open Data - Customer Care (Neighborhood Dumpster Requests)”

View the data table
MonthRequests
Jul 20161
Aug 20160
Sep 20160
Oct 201627
Nov 201611
Dec 20164
Jan 201725
Feb 201721
Mar 201719
Apr 201716
May 201711
Jun 201715
Jul 20179
Aug 201711
Sep 201718
Oct 201721
Nov 20176
Dec 201712
Jan 201814
Feb 201811
Mar 201828
Apr 201826
May 201814
Jun 201819
Jul 201825
Aug 201823
Sep 201827
Oct 201827
Nov 201813
Dec 20183
Jan 20197
Feb 201915
Mar 201930
Apr 201934
May 201921
Jun 20193
Jul 20199
Aug 20197
Sep 201912
Oct 201914
Nov 20193
Dec 20195
Jan 20207
Feb 202011
Mar 20209
Apr 20201
May 20205
Jun 202012
Jul 20201
Aug 20205
Sep 20205
Oct 20202
Nov 20200
Dec 20201
Jan 20213
Feb 20213
Mar 20214
Apr 20215
May 20210
Jun 20210
Jul 20210
Aug 20210
Sep 20211
Oct 20210
Nov 20212
Dec 20210
Jan 20221
Feb 20220
Mar 20224
Apr 20220
May 20224
Jun 20222
Jul 20221
Aug 20221
Sep 20222
Oct 20222
Nov 20222
Dec 20222
Jan 20230
Feb 20233
Mar 20230
Apr 20230
May 20231
Jun 20231
Requests by status
  1. Closed
  2. Open

Source: City of Tulsa Open Data, “Open Data - Customer Care (Neighborhood Dumpster Requests)”

Working In Neighborhoods nuisance cases

Nuisance cases handled by the city's Working In Neighborhoods department, with open and close dates and the case outcome.

Records
66,754
Records dated
Apr 2018 – Sep 2026
Source updated
October 11, 2026
Snapshot taken
October 17, 2026

“Open Data - Working In Neighborhoods (Nuisances)” on the city portal

Cases opened per month
  • Cases
Cases opened per monthCases per month from Apr 2018 to Sep 2026. The highest month is Jul 2025 with 1,453.

The month the snapshot was taken in is left out because it is incomplete.

Source: City of Tulsa Open Data, “Open Data - Working In Neighborhoods (Nuisances)”

View the data table
MonthCases
Apr 20186
May 2018623
Jun 2018713
Jul 2018889
Aug 2018668
Sep 2018406
Oct 2018573
Nov 2018471
Dec 2018662
Jan 2019609
Feb 2019305
Mar 2019339
Apr 2019615
May 2019937
Jun 2019672
Jul 2019621
Aug 2019805
Sep 2019746
Oct 20191,397
Nov 2019411
Dec 2019436
Jan 2020290
Feb 2020217
Mar 2020312
Apr 2020419
May 2020632
Jun 2020644
Jul 2020656
Aug 2020584
Sep 2020672
Oct 2020555
Nov 2020375
Dec 2020508
Jan 2021451
Feb 2021191
Mar 2021522
Apr 2021647
May 2021176
Jun 202163
Jul 2021963
Aug 2021809
Sep 2021619
Oct 2021501
Nov 2021328
Dec 2021206
Jan 2022396
Feb 2022406
Mar 2022525
Apr 2022548
May 2022628
Jun 2022801
Jul 2022525
Aug 2022917
Sep 2022741
Oct 2022819
Nov 2022251
Dec 2022231
Jan 2023298
Feb 2023262
Mar 2023705
Apr 2023458
May 2023697
Jun 2023766
Jul 20231,340
Aug 20231,403
Sep 2023795
Oct 2023648
Nov 2023400
Dec 2023376
Jan 2024386
Feb 2024583
Mar 2024510
Apr 2024846
May 20241,244
Jun 20241,115
Jul 20241,233
Aug 20241,098
Sep 2024859
Oct 2024660
Nov 2024359
Dec 2024429
Jan 2025445
Feb 2025398
Mar 2025693
Apr 2025760
May 20251,211
Jun 20251,304
Jul 20251,453
Aug 20251,036
Sep 20251,009
Oct 20251,056
Nov 2025385
Dec 2025436
Jan 2026488
Feb 2026481
Mar 2026607
Apr 2026912
May 2026954
Jun 20261,230
Jul 20261,392
Aug 2026969
Sep 2026757
Cases by outcome
  1. Closed - Resolved
  2. Closed - Unfounded
  3. Duplicate
  4. Received
  5. Out of Jurisdiction
  6. In Progress
  7. Submitted
  8. Work Order Review
  9. Confirmed
  10. Assigned to Contractor
  11. Prep Work Order
  12. On Hold
  13. Monitor
  14. Appeal
  15. Out to Bid

Source: City of Tulsa Open Data, “Open Data - Working In Neighborhoods (Nuisances)”

Median days from open to close, by year opened
  1. 20184,996 closed cases
  2. 20197,862 closed cases
  3. 20205,842 closed cases
  4. 20215,320 closed cases
  5. 20226,761 closed cases
  6. 20238,079 closed cases
  7. 20248,904 closed cases
  8. 20259,917 closed cases
  9. 20264,856 closed cases

Only cases with a close date on or after the open date are included. Cases opened in recent years that are still open are not counted, so the latest years cover fewer cases.

Source: City of Tulsa Open Data, “Open Data - Working In Neighborhoods (Nuisances)”

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